Terms of Service

Effective Date: August 15, 2025

1. About These Terms

These Terms of Service ("Terms") govern your use of Twill, the AI-native project management platform connected to your codebase, operated by Chainlit SAS, a company incorporated in France ("we," "us," or "our").
By accessing or using Twill, you agree to be bound by these Terms. If you don't agree to these Terms, please don't use our service.

2. Our Service

Twill is an AI-powered project management platform that:
  • Clarifies engineering intent into detailed specifications
  • Creates and manages project tickets
  • Dispatches work to AI coding agents in parallel
  • Connects to your codebase via GitHub integration
  • Helps teams write better specifications for more reliable AI-powered development

3. Account Registration and Eligibility

3.1 Eligibility

By using our service, you represent that you have the legal capacity to enter into this agreement.

3.2 Account Information

You're responsible for:
  • Providing accurate account information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Subscription Plans and Payments

4.1 Plan Types

We offer both free (freemium) and paid subscription plans. Features and usage limits vary by plan type.

4.2 Billing

You can cancel your subscription at any time through your account settings.

4.3 Free Trial and Freemium

Free plans and trials are subject to usage limitations and may not include all features available to paid subscribers.

4.4 Waitlist

Access to Twill may be subject to a waitlist managed through GetWaitlist, a third-party service. After registration, you may be placed on a waiting list and will be notified when access becomes available. Being on the waitlist does not guarantee future access to the service.

5. Acceptable Use

5.1 Permitted Uses

You may use Twill for legitimate business and personal project management purposes in compliance with these Terms and applicable laws.

5.2 Prohibited Uses

You may not:
  • Use Twill for any illegal activities
  • Attempt to gain unauthorized access to our systems
  • Use our service to harass, abuse, or harm others
  • Upload malicious code or content
  • Reverse engineer, decompile, or disassemble our software
  • Resell or redistribute our service without permission
  • Use automated tools to access our service without permission

6. GitHub Integration

6.1 Permissions

Twill requests read-only access to your GitHub repositories. We use this access solely to:
  • Read repository structure and code for AI analysis
  • Generate specifications based on your codebase
  • Provide contextual project management features

6.2 GitHub Terms

Your use of GitHub through Twill is also subject to GitHub's Terms of Service. You're responsible for ensuring you have proper permissions for any repositories you connect.

7. AI and Data Processing

7.1 AI Services

Twill uses artificial intelligence services (including Anthropic's AI models) to analyze your code and generate specifications. By using our service, you consent to this processing.

7.2 AI Limitations

  • AI-generated content may contain errors or inaccuracies
  • You're responsible for reviewing and validating all AI-generated specifications
  • We don't guarantee the accuracy, completeness, or reliability of AI outputs

8. Intellectual Property

8.1 Your Content

You retain ownership of all content you submit to Twill, including code, specifications, and project data. You grant us a limited license to use this content solely to provide our services.

8.2 Our Service

Twill's software, features, and related intellectual property are owned by Chainlit SAS and protected by copyright, trademark, and other laws.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

10. Service Availability

10.1 Uptime

While we strive for high availability, we don't guarantee that Twill will be available 100% of the time. We may perform maintenance that temporarily interrupts service.

10.2 Changes to Service

We may modify, suspend, or discontinue any part of Twill at any time with reasonable notice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
  • OUR LIABILITY TO YOU IS LIMITED TO THE AMOUNT YOU PAID FOR TWILL IN THE 12 MONTHS PRECEDING THE CLAIM
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • WE PROVIDE TWILL "AS IS" WITHOUT WARRANTIES OF ANY KIND

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us or using account settings.

12.2 Termination by Us

We may terminate or suspend your access if you violate these Terms or for any reason with reasonable notice.

12.3 Effect of Termination

Upon termination, your right to use Twill stops immediately. We may delete your data according to our data retention policies.

13. Governing Law and Disputes

These Terms are governed by French law. Any disputes will be subject to the jurisdiction of French courts.

14. Contact Us

If you have questions about these Terms, please contact us at:
Chainlit SAS
Email: dan@twill.ai

15. Changes to Terms

We may update these Terms from time to time. We'll notify you of material changes by email or through the service. Your continued use after changes take effect constitutes acceptance of the new Terms.
Last updated: August 15, 2025