Effective Date: August 15, 2025
1. Introduction
This Privacy Policy explains how Chainlit SAS ("we," "us," or "our") collects, uses, and protects your personal information when you use Twill, our AI-native project management platform.
We are committed to protecting your privacy and complying with applicable data protection laws.
2. Information We Collect
2.1 Account Information
- Email address
- Name and profile information
- Password (encrypted)
- Workspace and team affiliations
2.2 Usage Data
- Project specifications and tickets you create
- AI interactions and queries
- Platform usage patterns and features accessed
- Device information (browser, operating system)
- IP address and location data
2.3 GitHub Integration Data
When you connect your GitHub account, we collect:
- Repository names and structure (read-only access)
- Code content for AI analysis
- Commit information and file changes
- Repository metadata
We only request read permissions and cannot modify your GitHub repositories.
2.4 Communication Data
- Support tickets and correspondence
- Feedback and survey responses
- Email communications and notifications
2.5 Waitlist Data
If placed on our waitlist:
- Registration timestamp and queue position
- Waitlist preferences and priority settings
- Notification preferences for access updates
3. How We Use Your Information
3.1 Service Provision
- Provide and maintain Twill's features
- Generate AI-powered specifications and recommendations
- Manage your account and subscriptions
- Enable collaboration within workspaces
3.2 Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and capabilities
- Monitor system performance and reliability
3.3 Communication
- Send important service notifications
- Provide customer support
- Share product updates and announcements (with your consent)
- Manage waitlist status and access notifications
4. Third-Party Services
We use the following third-party services that may process your data:
4.1 Analytics and Observability
- PostHog: Usage analytics and product insights
- Langfuse: AI interaction monitoring and observability
4.2 Infrastructure and AI
- Vercel: Application hosting and deployment
- Anthropic: AI model services for code analysis and specification generation
- Daytona: Remote development sandbox environments
4.3 GitHub and Email Services
- GitHub: Repository access and code analysis (read-only permissions)
- Resend: Email delivery and communication services
4.4 Waitlist Management
- GetWaitlist: Waitlist management and user queue processing
Each third-party service has its own privacy policy. We only share data necessary for service functionality and choose providers with strong privacy commitments.
5. Data Sharing and Disclosure
5.1 We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
5.2 Limited Sharing
We may share your information only in these circumstances:
- With your consent for specific purposes
- Service providers who help operate Twill (under strict confidentiality agreements)
- Legal requirements if required by law, court order, or to protect our rights
- Business transfers in case of merger, acquisition, or sale (with notice)
5.3 Workspace Data
Information you share within workspaces is accessible to other workspace members as part of the collaboration features.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Employee training on data protection
However, no internet transmission is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.
7. Data Retention
We retain your data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
7.1 Account Data
Retained while your account is active and for up to 2 years after account deletion (unless longer retention is required by law).
7.2 Usage Analytics
Aggregated and anonymized usage data may be retained longer for service improvement purposes.
8. International Data Transfers
As Twill uses global third-party services, your data may be transferred to and processed in various countries worldwide.
9. Your Rights
You may have certain rights regarding your personal data, subject to applicable laws. These may include:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Unsubscribe from marketing communications
To exercise these rights, contact us at
dan@twill.ai.
10. Cookies and Tracking
10.1 Essential Cookies
We use necessary cookies for:
- Authentication and session management
- Security and fraud prevention
- Basic site functionality
10.2 Analytics Cookies
With your consent, we use analytics cookies to understand how you use Twill and improve the service.
10.3 Cookie Management
You can control cookies through your browser settings, though disabling essential cookies may affect functionality.
11. Children's Privacy
We don't knowingly collect personal information from children. If you believe we've collected information from a child without proper consent, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of material changes by:
- Email notification
- Prominent notice in our service
- Updating the "Effective Date" above
Your continued use after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or concerns, please contact us at:
Chainlit SAS
Email:
dan@twill.ai
Chainlit SAS
France
Last updated: August 15, 2025